IT SUPPORT SERVICES

Whether supporting your existing IT department or acting as your IT department, convergent technologies can provide you with unbeatable IT support to your business.

Advice
Convergent Technology offers FREE advice to new customers. We want clients to look upon us as their trusted advisors.
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Security
Convergent Technologies can advise, build and maintain all areas of your network security. From complex security for the large enterprise and global corporate, to new and smaller companies, we have the expertise and experience to ensure your network is secure.
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Anti-Virus
Protection against viruses and malicious code for desktops, servers, and email protection.
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Consultancy
We provide a range of consultancy services and employ the policy of "no-fix" "no-fee" if we cannot solve your problem then we don't charge a thing.
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Database Administration
Currently we can support Microsoft SQL Server version 7 and above, Centura Gupta SQLbase database servers.
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Disaster Recovery Solutions
SQL Server log shipping in conjunction with failover-clustering to give you the resilience and peace of mind that your critical databases are always available in the event of failure. Back-up solutions. Complete disaster recovery solutions are covered incl. remote disaster recovery solutions done through our contacts within the industry. Data Recovery using state of the art computer forensics.
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Systems and Environmental Monitoring
Convergent Technologies system and network monitoring, allows anyone to measure the health of a network at a glance, we use many methods to do this, and customize them suit you needs.
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Off Site Back Up Solutions
Your data is transmitted and stored using highest security available, stopping the risk of you data getting into the wrong hands.
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Web Hosting & Domain Names
We can register and manage your domain names and provide web Hosting solutions on Windows 2003 & Linux based systems with load balancing, ASP.NET, ASP, PHP, Perl, Python, MySQL & Microsoft SQL Server, Email Accounts.
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Web Site Development
E-Commerce Professional based site templates, anything from simple start up sites to complete E-Commerce solutions. Sites can be developed using standard ASP or .NET based
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Printer Maintenance
Through our contacts within the industry we can provide comprehensive support for all your printers.
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At Convergent Technologies, flexibility is the key. This is why we have tailored our solutions to meet the demands of your business.

Aside from our “one-off” consultancy service, we also offer a range of support packages from software support, hardware support or our premier support option – The Virtual Helpdesk.

Naturally, all options are flexible and can be tailored to suit your needs.

All support packages are subject to a site survey, and a minimum 6 month contract period.

Hardware Support
We realise that your equipment is a big investment. Our aim is to make sure that investment is working for you.

Our hardware support service provides telephone support to resolve the most common problems. From a broken printer, to a dead server, we will get you back working – fast.

Depending on your contract type, we can provide loan equipment for the common equipment types. For more specialist equipment (eg servers, routers) we will endeavour to do our best to find a solution that gets you working.

Software Support
In today’s business world, we are becoming ever dependant on power hungry and complex software applications.
We can provide support for the most common software packages, including all versions of Windows, Linux, Unix and limited Mac support.

Remote Support
We can install equipment at your office which will enable our engineers to connect remotely to your network to provide support a your desktop. This same equipment can be used for our engineers to carry out maintenance, updates and other work with total flexibility.

For Premier customers, your network will be connected live into our Network Operations Centre for 24/7 monitoring and fault identification.

Telephone Support
Our Network Operations Centre is ready to answer your call !
Depending on service level, you will be provided a dedicated 0870 number that your employees call, the call can even be answered in your companies name. Our team of engineers will log the fault, provide a reference number and from there act swiftly to find a fix for the problem. At all times, you can log onto our website and track the fault progress.

Virtual Helpdesk
Convergent Technologies premier service. We act as your IT department in every way. From managing budgets, attending meetings, managing contractors / service agreements, we can cover all of your IT needs with a single point of call.

Using our extranet technology, you can link to your virtual helpdesk direct from your intranet (if you don’t have an intranet, we can build you one of those, at a cost obviously). Log faults online, track faults, or access important information about your systems.